It’s not the technology; it’s the results.
When you need tech support or guidance, people think of three options:
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​Hire a "consultant" from a big-box retailer that does not specialize in technology.
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Hire help from a specializing firm, but you start over with a different person each time you call.
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Your nephew/niece. They are well-meaning and probably can solve various IT problems but does not guide your goals.
​The better option is Tech by Randy, where you get the same person every time you call - the same person since 1993 – and concierge-level service.
​I have the experience (Fortune 500, small business, individuals), education, and certifications to fix your tech issues and guide you to prevent problems.
My Services
Optimize Value
For convenience, entertainment, and necessity, we all spend a lot of money on our technology. I can optimize almost any device for your needs and goals. This includes many software packages.
Planning & Solutions
Hardware, software, media devices, TV accessories, antivirus, smartphones, VPNs, and security configurations require guidance and advice to ensure you do not waste your money.
Wireless & Wired Networks
Not only are there an overwhelming amount of choices, but each respective solution also needs to be configured for peak speed and safest security.
Viruses & Malware
Malware is defined as software that is intended to damage or disable computers and computer systems. Research shows that we lose $13 billion to malware. Even if you do not keep personal data on your devices, the loss of speed and control is real dollars to you.
Security Solutions
We keep so much personal information on our computers and phones, that we need to be vigilant about protecting it. I have the experience and certifications that I can use to guide and help protect you and your data. This includes the often overlooked backups and backup testing.
Upgrades
Phones, computers, and media devices all become outdated and obsolete. But before that, they can cost you productivity, security, utility, and enjoyment. Let Tech by Randy guide you when is the optimal time to upgrade and when you should wait.
About
I am Randy. I have over 25-years’ experience in technology and business with jobs ranging from a Fortune 500 company to a one-person operation, to all types of home users. If you can find a person with more experience, better education, and more sought-after industry certifications, HIRE them!
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EDUCATION:
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Master of Business Administration (MBA), Southern Methodist University
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Bachelor of Science (BS) in Information Technology, University of Phoenix
CERTIFICATIONS:
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CISSP (Certified Information Systems Security Professional)
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CISA (Certified Information Systems Auditor)
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ABCP (Associate Business Continuity Professional)
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CRISC (Certified in Risk and Information Systems Control)
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MSCE (Microsoft Certified Engineer: Core Infrastructure)
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ITV3F (ITIL V3 Foundation)
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Lean Six Sigma (Black Belt)
Most importantly, as I wrote on the first page, “It’s not the technology; it is the results.” That means, if you want cutting-edge tech, I can recommend and service that choice. If you want a machine for email and web only, I can recommend and service that, too. Most everyone will want something in the middle.
Whatever you want, remember this: All my solutions are tailored to your specific needs and unique goals!
FAQ
Below I have provided some info on how I work, prices, and my general services.
Please see my blog (coming soon!) for current topics.
Does Tech by Randy service my area?
I am based in the beautiful city of Frisco. I will service any city within 30 miles (see the full list at the bottom of this page). Depending on location and issue, I can have a Zoom call with you or remotely access your system.
If it is determined I need to come to you, once I do so, I can set up the remote access and usually meet your needs without coming into your home or small business.
I see both small business and personal testimonies. Who do I service?
I service both. My F500 business experience has prepared me for SMBs and home users. As of 2021, I have approximately 1/3 business and 2/3 home users.
What are my rates?
I have four-tiered rates as follows:
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Emergency on-site is $125/hr with a 30-minute minimum.
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Scheduled on-site is $100/hr with a 30-minute minimum.
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Emergency remote troubleshooting is $80/hour with a 30-minute minimum.
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Scheduled remote troubleshooting is $60/hour with a 15-min minimum.
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Use the Contact Form below (or call) to ask any questions!
Call / Phone / Voice
682-200-1983
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Cities I Service
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Addison; Allen; Aubrey; Carrollton; Celina; Copper Canyon; Cross Roads; Double Oak; Fairview; Farmers Branch; Frisco; Hebron; Highland Park; Krugerville; Lake Dallas; Lakewood Village; Lewisville; Little Elm; Lincoln Park; Lowry Crossing; Lucas; McKinney; Melissa; Murphy; Oak Point; Plano; Prosper; Providence Village; Richardson; Shady Shores; The Colony; University Park